We take pride in providing a robust return policy and quality guarantee to ensure your satisfaction with our products. We understand that sometimes issues may arise, and we’re here to make it right. Our goal is to deliver top-notch printing services, and if you encounter any concerns or receive a product that doesn’t meet your expectations, we have processes in place to address them promptly. With Merch Kami, you can shop with confidence, knowing that your satisfaction is our utmost priority.

If you’re not satisfied with the quality of the products your customer received or if the order was lost or returned to sender, get in touch within 30 days of estimated delivery date (or the date your customer received the item) and we’ll do everything we can to investigate and find a solution.