INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

When will my order arrive?

All orders are typically delivered within 2-4 business days. International orders can sometimes take longer due to customs but generally will arrive within the same time frame. Sometimes an extra couple days might be added as a buffer for international orders.

Where can I view my sales receipt?

You will be emailed confirmation along with additional details concerning your order. If you experience any issues please email us at merchkami@gmail.com

How can I return an item?

We take pride in providing a robust return policy and quality guarantee to ensure your satisfaction with our products. We understand that sometimes issues may arise, and we’re here to make it right. Our goal is to deliver top-notch printing services, and if you encounter any concerns or receive a product that doesn’t meet your expectations, we have processes in place to address them promptly. With Merch Kami, you can shop with confidence, knowing that your satisfaction is our utmost priority.

If you’re not satisfied with the quality of the products your customer received or if the order was lost or returned to sender, get in touch within 30 days of estimated delivery date (or the date your customer received the item) and we’ll do everything we can to investigate and find a solution.

Where can I ship my order?

We work with 40+ shipping providers around the world. The shipping provider used depends on several factors including the country of production, the country of delivery, the shipping method selected, and more. You can always see the available shipping methods and providers where you place an order.

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